Logging in issues

Rick's Avatar

Rick

24 Apr, 2015 04:52 PM

Want to view the Capture NX2 tutorial. Created a user name and password since this is my first tutorial. It then indicated that I should receive an activation link via email. Well that never happened. Contacted Nikon and they just said to log-in. Well attempting to log-in just produces an invalid log in error message which I knew before contacting Nikon. This can't be this difficult.

  1. Support Staff 1 Posted by tmaloney on 28 Apr, 2015 01:35 PM

    tmaloney's Avatar

    Hi Rick,

    Sorry for your issues. What email/username did you sign up with? I can't seem to find any account with the email address you submitted this issue with.

  2. 2 Posted by Mark on 16 May, 2015 04:46 PM

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    Rick,
    Did they ever fix this issue? I am having the same problem. Registered and no activation link sent to my email address?

  3. 3 Posted by Rick on 02 Jun, 2015 11:19 PM

    Rick's Avatar

    Have not had any success. Multiple attempts, multiple registrations all with different user names, etc. as I always get an error :invalid username. Never received an activation email response.

    I have sent emails to Nikon, they tell me to do what I have already done. Very frustrating as you spend significant $$ for this software and cannot get a simple online tutorial.

  4. Support Staff 4 Posted by tmaloney on 03 Jun, 2015 02:36 PM

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    Hi Rick and Mark,

    Can you let me know email and username you used to sign up with on Trainibles.com ?

  5. 5 Posted by Rick on 04 Jun, 2015 12:09 AM

    Rick's Avatar

    My issue has been resolved. An early recommendation was to use Google chrome so you may want to try that first.

    Thanks Tommy.

  6. 6 Posted by Mark Simmons on 04 Jun, 2015 12:15 AM

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    Sent from my iPhone

  7. 7 Posted by JB Bartlett on 04 Jan, 2016 04:36 AM

    JB Bartlett's Avatar

    unable to register and login is the issue.
    WHAT IS THE ANSWER?
    Please let me know.
    Thank you JB

  8. 8 Posted by ravi on 27 Apr, 2016 11:13 PM

    ravi's Avatar

    Even with registering the "login" does not work umpteen times. What to do?!!!
    I have a tutorial for "capture NX2"

  9. 9 Posted by ravi on 27 Apr, 2016 11:19 PM

    ravi's Avatar

    same problem with "login".

  10. 10 Posted by mike tfirn on 29 Apr, 2016 07:19 PM

    mike tfirn's Avatar

    cant sign on . purchased awhile ago cnt log on whts up with dat

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