I have enrolled in a course and I can't even get into the site

John Landes's Avatar

John Landes

26 Jun, 2014 04:07 PM

My name and password does not work. When I go to the site it tells me that my computer does not support the video. ( I've flunked the course before I've even started!)

  1. Support Staff 1 Posted by tmaloney on 26 Jun, 2014 08:37 PM

    tmaloney's Avatar

    Hi John,

    Sorry about the troubles. What browser and operating system are you using?

  2. 2 Posted by John Landes on 26 Jun, 2014 08:51 PM

    John Landes's Avatar

    I am using Windows 7 and my browser is internet explorer. I also have foxfire available. I have solved the sign in problem, so all I need is the ability to watch the video. Thanks for responding.

  3. Support Staff 3 Posted by tmaloney on 26 Jun, 2014 09:00 PM

    tmaloney's Avatar

    Hi John,

    Glad the login issue is resolved. We recommend the latest versions of
    Firefox or Chrome for the best viewing experience. Please let me know if
    you still have trouble after using those other browsers.

  4. 4 Posted by John Landes on 27 Jun, 2014 10:14 AM

    John Landes's Avatar

    Thanks! I'll work with foxfire.

  5. 5 Posted by Garfield DaCost... on 10 Mar, 2015 03:39 PM

    Garfield DaCosta's Avatar

    I have tried to purchase this program but the system will not allow me to. Got message ' Wrong password or password'. I am using Safari in Mac.

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